How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping delivers in 2–3 business days. International orders arrive within 10–15 business days.

Do you ship internationally?

Yes, we ship to select international destinations. Costs and delivery times vary by location — check availability at checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track via your account order history.

What are the shipping charges?

Free shipping on orders above ₹499. Orders below ₹499 attract a flat ₹99 shipping charge.

What is your return policy?

Returns accepted within 7 days of delivery for most items in original condition with tags attached. Personal care products may have different policies for hygiene reasons.

How do I initiate a return?

Log into your account, go to order history, and select the item to return. Follow the prompts to generate a return label, or contact our support team.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your return. The amount is credited to your original payment method.

Can I exchange an item?

Yes. Exchanges are available for different sizes, colors, or similar products. Contact our support team to arrange.

Are your products authentic?

100% authentic. All products are sourced directly from authorized manufacturers and distributors. No exceptions.

Do you offer product warranties?

Many products include manufacturer warranties. Details are listed on individual product pages. Retain your invoice for warranty claims.

How do I care for my products?

Care instructions are included with each product and listed on the product page. Contact support for specific guidance.

What payment methods do you accept?

All major credit & debit cards (Visa, Mastercard, Amex), UPI, net banking, and digital wallets. All transactions are SSL-encrypted and secure.

Is my payment information secure?

Yes. We use industry-standard SSL encryption. We never store your complete card details on our servers.

Can I pay cash on delivery?

COD is available for select products and locations. This option will appear at checkout if available for your order.

How do I create an account?

Click the account icon in the header and select ‘Create Account’. Set up your ELNEOR account for faster checkout and order tracking.

I forgot my password. What should I do?

Click ‘Forgot Password’ on the login page, enter your email, and we’ll send reset instructions immediately.

How can I contact customer service?

Email us at care@elneor.com or use the contact form on our website. We’re available Monday–Saturday, 9 AM – 6 PM IST.